Last updated: 22 August 2026
This policy applies to Footy League Pro and Elite subscriptions purchased directly from Footy League. It applies equally whether you purchase as an individual, league, club, charity, or business.
Cancelling your subscription
You may cancel your subscription at any time through Dashboard → Billing → Manage billing. Cancellation stops the subscription from renewing.
Unless a refund is issued under this policy, you will retain access to paid features until the end of your current billing period. Your account will then move to the Free plan.
Cancelling a subscription does not automatically refund payments already made.
Initial purchases
You may request a full refund within 14 calendar days of your first Pro or Elite payment, whether you choose monthly or annual billing. You do not need to provide a reason.
If the refund is coupled with cancellation, your paid subscription will end and your account will move to the Free plan when the refund succeeds.
Annual renewals
If your annual subscription renews and you no longer wish to continue, you may request a full refund within 14 calendar days of the renewal payment.
If the refund is coupled with cancellation, the renewed subscription period will end and your account will move to the Free plan when the refund succeeds.
Monthly renewals
The voluntary 14-day initial-purchase promise does not restart after each ordinary monthly renewal. Monthly renewal payments are not normally refundable unless another part of this policy applies or applicable law requires a refund.
Plan changes
Upgrades may take effect immediately and may result in a prorated charge for the remainder of the billing period. Downgrades normally take effect at the end of the current billing period.
If you make an accidental paid plan change, contact us within 14 calendar days. We will reverse the change and refund the resulting charge where reasonably possible.
Refunds after 14 days
Except where required by law, subscription payments are not normally refundable after the applicable 14-day period. We may nevertheless provide a full or partial refund where:
- you were charged more than once for the same subscription;
- a payment resulted from a billing error;
- a payment was unauthorised;
- Footy League was materially unavailable for an extended period;
- we permanently discontinue a paid service during your billing period; or
- the service materially failed to match what was promised and we could not correct the problem within a reasonable time.
Refunds are not normally provided because you stopped running a league, did not use the service, forgot to cancel, or no longer require the paid features. This does not affect any statutory rights you may have.
Effect on your account and data
Where a refund is coupled with cancellation, paid access ends when the refund succeeds and your account moves to the Free plan. Features or league sites exceeding Free-plan limits may become unavailable.
We will not deliberately delete your league data solely because your account moves to the Free plan.
How to request a refund
Email [email protected] from the address associated with your account. Include your name, Footy League account email, league name or subdomain, and the relevant invoice or payment date.
You do not need to explain why you are cancelling during a 14-day refund period. We may ask for reasonable information to verify the account or payment.
Processing refunds
Approved refunds are returned to the original payment method without a Footy League refund fee. We will initiate an approved refund without undue delay and no later than 14 days after approval or receipt of a valid statutory cancellation request.
Banks and card providers commonly take a further 5–10 business days to display a refund. Processing times are controlled by the payment provider and your bank.
Service problems
Please contact us first if the service is not working as described. We will make reasonable efforts to correct the problem. Where it cannot be corrected within a reasonable time or without significant inconvenience, you may be entitled to an appropriate price reduction or refund.
Statutory rights
Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded or limited, including rights under applicable consumer law.
Contact
Footy League
Email: [email protected]